by S. Umit Kucuk : Brand Hate: Navigating Consumer Negativity in the Digital World

ISBN : #3319415182 | Date : 2016-09-16

Description :

PDF-50bf6 | This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers’ loyalty. In today’s world, it is almost impossible not to run into hateful language about companies and their brands in digital consumption spaces. Cons… Brand Hate: Navigating Consumer Negativity in the Digital World

Brand Hate: Navigating Consumer Negativity in the Digital World by by S. Umit Kucuk

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